Frequently asked questions
Short answers about ordering, paying, safety and your data.
Frequently asked questions
What is City Valet?
A valet-parking service in central Yerevan. A valet collects your car, parks it in our own parking and brings it back when you ask. You order, follow and pay in the app.
How much does it cost?
2300 ֏ for the first 1.5 hours, then 1000 ֏ per started hour. You see the price before you book and pay the first amount up front. All prices are in Armenian dram.
Can I cancel an order?
There is no cancel button in the app: a customer cannot cancel an order. Only the City Valet team can cancel, for example when a valet drops out, and they decide on a full, partial or no refund. See the refund policy.
Where does it work?
In central Yerevan. The place where we collect your car must be inside the service zone, and the car is returned to a spot inside the centre. If you choose a spot outside, the app tells you.
How do I pay?
By card, in the app. The first amount is paid when you confirm the order, on your bank's secure page. Extra hours are charged to your saved card when you tap “Bring my car”. There is no surcharge for paying by card.
Where is my car parked?
In our own parking, not on the street. The key goes into a safebox. You see the parking in the app while your car is there.
How do you document the condition of my car?
With six photos at pickup and six at return: front, back, left, right, dashboard and interior. They are added in the app, time-stamped by our server, and stored with the order record.
What if no valet is free?
When you want a valet to come to you and none is free, the app does not let you pay and says that no valet is available now. When you ask for your car back and none is free, the order waits in a queue and a valet is assigned as soon as one is free.
What if I cannot show the QR code?
Both you and the valet can show a code, and either of you can scan the other's. If your phone has run out of battery, the City Valet team can confirm the handover by hand.
What happens to my data, and can I delete my account?
You can delete your account in the app, unless an order is in progress. The privacy policy and the page about deleting your account say what is deleted and what is kept, and for how long.
Which languages does it come in?
Armenian, Russian and English, on this website and in the app.
Related pages
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