Refund policy
This page describes what happens to your payment when an order does not go as planned.
Cancelling an order
There is no cancel button in the app: a customer cannot cancel an order. Only the operator can cancel an order, for example when a valet drops out. The operator then decides on a full, partial or no refund and records a reason.
Automatic full refund
If your payment is confirmed after the reserved valet and spot were released, and no valet and spot can be assigned in time, you are refunded in full automatically and you get a notification.
Extra hours
Extra hours are charged when you tap “Bring my car”, based on the recorded parking time. If the amount due changes afterwards, only the difference is charged. Nothing is charged twice.
How a refund reaches you
A refund is sent through the bank to the card that was used for the payment.
Questions about a refund
Write to info@cityvalet.am and say which order it concerns.