Skip to content
City Valet
Get the app
Menu
Get the app

Delete your account

You can delete your City Valet account and the personal data in it from the app, or ask us to do it. This page says what is deleted, what is kept and for how long.

  1. In the app

    Customers delete their account themselves. It takes four steps and you are signed out at once.

    • Open the City Valet app and sign in.
    • On the map, tap the account button at the top right.
    • Tap Delete account.
    • Read the explanation and confirm.

  2. When deletion is not possible

    • While an order is in progress the account cannot be deleted. Finish the order first, then delete the account.
    • A valet account is created and managed by the administrator. A valet asks the administrator to remove it.

  3. What is deleted

    When your account is deleted, this is removed:

    • Your name, phone number and e-mail address, and the times they were verified. The account is closed.
    • The plates of all your cars.
    • All sessions: you are signed out on every device, and the push-notification tokens of your devices are removed.
    • The free-text notes on pick-ups and returns.
    • The messages in your orders' chat, except for an order that is in dispute.
    • The photos of your orders, except the photos of an order that is in dispute.
    • Your saved card: it is deactivated in City Valet, and its masked number, brand and expiry date are removed.

  4. What is kept, and for how long

    Some data must be kept. It is anonymised: it no longer carries your name or phone number.

    • Orders (status, times, amounts), payments, receipts and commission: at least 5 years, as financial records. Card transactions: 3 years.
    • Pick-up and return coordinates: 180 days after the order ends.
    • Your consents: kept as pseudonymous proof that you agreed, for as long as the account exists and afterwards without your identity.
    • For an order in dispute: its photos and records, until the dispute is resolved.
    • The record of this deletion request: 3 years after it is handled.
    • Backup copies: up to 30 days.

  5. How long it takes

    • A deletion request is handled within 3 working days.
    • Data is destroyed within 10 working days after you withdraw your consent. Financial records that must be kept are anonymised instead.

  6. If you cannot use the app

    Send your request by e-mail to support. A deletion request counts as verified only in two cases: it is made in the app while you are signed in, or you prove that you control the phone number of the account with a one-time code that we send to that number.

    • E-mail: info@cityvalet.am